Defining the way in which it should be solved to be relevant to those people (the how).”

DTOD: “Most people believe that User Experience is just about finding the best solution for your users — but it’s not. UX is about defining the problem that needs to be solved (the why), defining the types of people who need it to be solved (the who), and defining the way in which it should be solved to be relevant to those people (the how).” – Whitney Hess

TOD:"Good manners will open doors that the best education cannot." - Clarence Thomasa